AAA Biotech Ordering FAQs

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How do I place my order?

Online: This is the quickest, most convenient, and safest method to purchase from us. Simply place any of our products that you would like to purchase in the easy-to-use shopping cart. Then, simply follow the checkout procedure.

Fax: Fill out and fax our catalog order form to +1 (619) 604-9441.

Email: Send an email to [email protected] with the catalog number, size, price, shipping, and billing information, or complete the order form and attach it to the email.

Phone: Call us at +1 (619) 604-9440 to place an order over the phone.

We will complete your order the same day if it is received by 2:00 p.m. PST, regardless of the method you pick, and you will receive an order confirmation through email or phone.

What are advantages of placing an order online at AAA Biotech?

Speedy: You may order without making an account and have it confirmed in a matter of minutes. We get all of the information we need to complete your transaction swiftly and transfer it to our shipping department in a safe manner.

Simple: We offer a user-friendly website that allows you to find your preferred goods, add them to your shopping basket, and finish the purchase procedure.

Convenient: Your information is kept safe and secure for future purchases. All you have to do now is type in the catalog number(s) and you're done.

When you place a purchase on AAABiotech.com, you are protected by 128-bit secure encryption. You can be certain that your data is safe and secure.

What information do I need to place my order?

• Catalog Number(s) of the product(s) that you wish to purchase
• Quantity & Size
• Billing & Shipping Addresses
• Email & Telephone (so that we can send you the confirmation)
• Payment Methods (PO#, Check or Credit Cards)

What types of payment are accepted?

• Credit card (VISA, MasterCard, American Express, Discover)
• Check
• Purchase Order Number (PO#). Net 30 days. A 2.0% finance charge will be added to past due invoices.

What is the cost of shipping and handling?

• $45 USD for shipping within California.
• $65 USD for shipping within the USA (except California).
• $90 USD for Canada.
• $150 USD for most International Countries (except Canada).

What is the best way to tell if my order has been received and processed?

Whether you buy using our online website, email, fax, or phone, we will send you an email or call to let you know the status of your order. When your item has been shipped from our facility and on its way to yours, we will send you another email with a tracking number.

When do you ship?

We ship Monday through Thursday for customers in California, and Monday through Wednesday for those customers located domestically, but outside of California. Monday and Friday are the days when we ship to overseas locations.

When should I anticipate my products?

For US-based customers, most should receive their products within one day of receiving the shipping notification from us. For international customers, most should receive their products within 3-5 days (though it may take longer depending on the specific country and any customs/importing delays).

Is it possible to get free samples of your products?

At this time, we do not provide free samples of our items.

How do I get in touch with AAA Biotech?

Email is the most effective way to reach us. The best email address to use is [email protected]. We make every effort to respond to your inquiries within a few business hours. For further information, please see our Contact Us page.